Solved: PS3 DNS Error 80710102 on PlayStation Network

If you are having trouble logging into PSN on your PS3 due to the DNS error then use this guide to fix it and solve your problem permanently. Also, if you get disconnected from PSN quite often and get the DNS Error 80710102 you should read this tutorial.

I was trying to connect to EA while playing the Need for Speed Hot Pursuit on my new PS3 yesterday. It worked fine the first time but after that I kept getting the DNS Error repeatedly.

I tried rebooting both my PS3 and the modem/router a couple of times to no avail. Here’s what finally did work for me.

How to Fix PS3 DNS Error:

You should change the DNS address on your PlayStation(not your modem) to some other value. This is what someone suggested on the PlayStation community website. So I tried the addresses from Opendns and it worked just fine for me.


How to Change DNS settings:

You need to configure your Internet Connection(Wired or Wireless) once again.

  • Go to Settings > Network Settings > Internet Connection Settings
  • Select Yes, then Custom
  • Choose your connection method – Wired or Wireless
  • If you’re Wired, select Auto-Detect for the Ethernet Operation Mode
  • If you’re Wireless, select the security type that your router is using and enter your Wireless Password
  • IP Address Settings – Automatic and then Do Not Set (DHCP host name)

Now set DNS Settings to Manual and enter the numbers below

  • Primary DNS  
  • Secondary DNS

Set the rest of the settings as follows:

  • MTU – Automatic
  • Proxy Server – Do Not Use
  • UPnP – Enable

Then press X to save the settings, and then X again to test the connection. The ‘Internet Connection’ should now pass, and hopefully there will be no more DNS errors!

If you have any other PlayStation related questions feel free to ask us via comments.

Article by Rajat

Rajat has written 172 articles.

If you like This post, you can follow shoutmetech on Twitter. Subscribe to shoutmetech feed via RSS or EMAIL to receive instant updates.

Comments on this entry are closed.

  • Jason February 17, 2011, 12:28 am

    This tip didn’t help at all. 🙁

  • Rajat February 17, 2011, 8:52 pm

    try some other DNS address then. Google is your friend.

  • Dimitri February 25, 2011, 2:18 am

    thank you so much this helped

  • Tim February 25, 2011, 2:19 am

    worked first try.

  • Rajat February 25, 2011, 2:35 am

    @dimitri & tim
    you welcome. glad the solution holds for every1.

  • Kold-Klla17 March 5, 2011, 9:55 pm

    Ok my ps3 will connect wired at my house when i use my air card. But if i bring my ps3 to my friends house it does not work. Even though he can connect his ps3 with no problem. And we are doing all of this using wired connection.It will connect wireless but the speed is not good as it would be if it was wired.I can obtain the ip adress but cant connect to internet. I have used many different dns codes and that stuff. but still no luck. Pleas help

  • bill June 21, 2011, 11:09 pm

    My conecction is a 2wire n it already forward which subnet is 255 and everytime I put in a dns. Internet connection alway failed wonder why cuase I need help to resolve thiz

  • Snigdhaman June 23, 2011, 7:20 am

    I am using a wired Nokia-Siemens router for a dataone connection.I have had no problems connecting to PSN for the last one year.But lately I have been receiving DNS error.I have tried doing what you have said.I have also tried other DNS servers but to no avail.Please help.I thimk I’ll go mad.

  • Dushyant Kumar Upadhyaya September 19, 2012, 7:42 pm

    I have just buy’ed a ps3 and wanted to connect it using a 3g dongle so i buy’ed a ethernet cable to share the network between my pc and ps3 but it is not sharing net and the ps3 also gives some sort of error of ip i am using a windows 7 and a mts mblaze dongle

  • tyler October 3, 2012, 5:57 pm

    i have just bought battlefield 1943 and it worked fine until i left the game. the next day i kept getting disconnected by ea servers. i tried everything:change dns change connection type redownload the game. please post a article telling me how to fix this.
    P.S. i have a belkin router

  • tyler October 9, 2012, 4:49 am

    please add an article for the ea servers problems and how to connect.
    vote for this and my other if you have this problem