Helpdesk software helps the employees of a company or a business organization to track the status of a problem. The various versions of this kind of software help the employees to analyze the gravity of the problems and provide the help accordingly.
In today’s world, there are generally two types of help desk software that are at work. These are cloud based software and self hosted software. Of the two the cloud based help desk software is more popular because it is more flexible and offers a number of updates. Also this can be easily accessed from almost any part of the world and are less expensive to set up. Though, for an office environment self hosted helpdesk software’s are more useful as they are cost-effective and running cost is very less, as you don’t have to pay any monthly fees and maintenance cost.
7 Top helpdesk Software in the Market:
When you search on the net for the most popular help desk software you will be guided to a large number of choices. These include:
Zendesk software is a cloud based help desk software. It can be implemented by both the small business operations as well as large companies. The good things about this help desk software are that it is easy to install, its appearance can be customized with the help of custom coding, this help desk software also features a large number of add-ons. It features a web based interface, SSL encryption, rule based ticket assignments, spam filters and analytics used to track the status of a problem. ZenDesk>
Sysaid is also a popular option among help desk software’s. This is a leading name in case of both IT Helpdesk as well as external Customer Service Desk. This software provides asset management, SLA management, relation mapper, extensive knowledge base etc. for the various business operations. < Check out Sysaid>
Hesk uses PHP coding and is the best suited for those companies that are on a tight budget. This software is available in both self hosted version as well as remotely hosted version. While the self-hosted version can be availed for free, the remotely hosted version is available at $19.95 on a per month basis. <Hesk Homepage>
Kayoko Support Suite:
This help desk software is now known as Kayoko fusion. This is a self hosted help desk software. This has been preferred by the companies because the Kayoko fusion features user friendly interface and the price is also affordable. In case you have a large company then you can think of also purchasing the add-ons. This help desk software uses PHP coding and contains features like email management, automated ticket response and live chat. Kayoke>
Help Desk Pilot:
This Helpdesk software is also a self hosted software that uses PHP coding. The pricing of this help-desk software is quite flexible and can be adjusted to suit the needs of both the small companies as well as the medium companies. The price of the standard packages start at $399.95 and offer features like multilingual support, RSS feeds and automated email response. <Check out Helpdesk Pilot>
Available as a cloud based solution as well as a self hosted download. But if you are using the self hosted version then you are required to install a web server like Apache besides installing Perl (if your machine runs on Linux) or MySQL (if your machine runs on Windows). In case of the cloud based version you need not worry about any of these extra installations. PerlDesk>
ManageEngine ServiceDesk Plus:
This is a popular help desk software for the large business operations that do not have any problem in spending a large amount of money. What sets this software apart from the other help desk software is its ability to monitor the satisfaction of the clients and customers. <ManageEngine Homepage>
These popular helpdesk software would help to tackle the problems and the queries of the ever increasing client and customer base to whom your business caters. These would even reduce the overall time of answering the questions and solving the problems of the customers and the clients.
Do, let us know which helpdesk software you prefer using in your organization? Cloud based of self hosted? What all factors do you consider while shopping for help-desk software? Features, Price, Support and what else?