iTunes not Recognizing iphone and Ipod

This is one of the troubleshooting post for iPhone  and iPod when itunes fail to recognizing your iphone or ipod.

There are multiple solution to this problem.

Easy Solution :

Download the latest version of itunes and install it. Try plug in your iphone and see if itunes is able to recognize your iPhone. If yes, buy me a beer else follow the second step.

Second solution : Working and Long method

This solution is provided by Codyc03


1. 1. First off you need to have iTunes installed and the ipod touch plugged in
and recognized as ‘something’ e.g. digital camera (it shouldn’t really
matter what it’s recognized as, but it needs to be found by windows).

2. Search for usbaapl in the C:\WINDOWS system folder:
open windows explorer (e.g. Right-click Start and then click ‘explore’)
right-click the WINDOWS folder and select ‘Search’).
Type in usbaapl and hit Search – try to ignore the dog!
You should find the driver info in a sub folder of C:\WINDOWS\system32\DRVSTORE

e.g. C:\WINDOWS\system32\DRVSTORE\usbaapl_A65621D65F5B7507DD7B22331826547BDD2D206B

Remember that location (either leave the search box open or copy the folder
name into note pad – you’ll need it later)
If you don’t find usbaapl.sys, usbaapl.inf etc. then your drivers have not
been installed with the iTunes install and you’ll have to reinstall iTunes.

3. Locate the ipod-camera device:
o Open the device manager, e.g. using Start > Control Panel >
Performance and Maintenance > System > Hardware Tab > Device Manager
o Look for a device called ‘ipod’ – if your ipod shows up as
‘digital camera’ it will be under something like ‘imaging devices’.

4. Update the driver:
o Right click the ‘ipod-camera’ in device manager and click on
‘Update Driver’ – the Hardware Update Wizard will open.
o Check the ‘Install from a list or specific location’ then click ‘Next’
o Check ‘Dont search. I will choose the driver to install’ click ‘Next’
Here you should see the Apple Device to update, click “Have Disk”
In the text box below type (or better copy and paste) or browse the folder
containing the ipod driver information found in step 1 (in the example
above it was

Click “OK”

The second process seems to be lengthy but in my case it resolved the problem. Let me know it works for you or not.

14 thoughts on “iTunes not Recognizing iphone and Ipod”

  1. Thanks, it worked for me. I was afraid if I reinstall iTunes I will loose all back of apps I have there.

  2. Thanks so much for the help. 2 hours I’ve been going nuts! I had to follow your suggested “step 2” only instead of typing out the entire location I clicked the option “also include in your search” and browsed for that location. That found it immediately. I opened iTunes and my phone made that lovely screech noise I’ve missed so much!!

  3. Thanks for sharing the tip, this helped me in setting the itunes to recognize my ipod !

  4. Thanks, step two worked for me. However, I am using Windows 7. The usbaapl file is in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.

    I have a 64 bit system which means the file is named usbaapl64.sys


  5. this doesn’t work for me (using an iphone 4),

    says “the specified location does not contain any information about your hardware” when i select the usbaapl file by browsing for it.

    any suggestions?

  6. Brilliant!

    I’ve posted a link to this page where others are asking the same question if that’s ok.

  7. It worked for me! I have an iPhone 3G, trying to wait for the next iPhone upgrade to come out before getting a new one. I needed to add some pdf files to my ebook reader, and my iTunes wouldn’t recognize my phone!!! I knew I had the most recent version – I did that the last time I opened iTunes, and I’m betting that’s what messed up the connection somewhere down the line. Whatever it was, this worked.

  8. your are a genius , thnak for the tip, after 2 hours you are my last chance and thank’s Adam for you comment because i use windows 7 too.

  9. Thanks author and thanks Adam (on Win7-64bit here too) – your solution worked like a charm for me!

  10. Did not work for me I get an error saying “the specified location does not contain information about your hardware”

  11. Thank you very much! The article writer and your comment had helped me big time! You guys solved my problem. Thanks again.

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