FaceTime has gained a lot of popularity. A lot of our readers have been using it on their iPhone 4 and iPod Touch 4G and seem to be really liking it. Some however reported a problem with wi-fi networks wherein FaceTime doesn’t work on a few specific networks even though other things like Safari and Mail work just fine on those networks. Here’s a solution.
The problem is with the network settings on the modem or router. Some ports might be blocked because of the firewall. So, if you have access to the modem/router you are in luck. However, those using wi-fi networks at offices and colleges might not be able to make use of this solution.
Some other interesting Reads:
- Dummies Guide to Facetime on iPhone 4 and iPod Touch
- First Impressions: Facetime on iPhone 4
- Facetime Video Chat Now available for Mac
How do I know that it’s a problem in the Router?
Once you connect your iPod Touch 4G or iPhone 4 to the wi-fi network try using Safari or Mail. If that works then the network has internet access for sure. Now when you try Facetime, once activated and configured, the call will get through and the other person will get an alert but when he clicks on Accept call the call gets stuck on connecting screen and ends by itself after a while.
If this is what happens, we have a solution for you.
How to fix the above problem?
Go to your router’s configuration page using your browser. This is usually 192.168.1.1. You can use any browser for this.
The default username and password is both “admin” to access the above page unless you or network administrator changed them.
Now, open the following TCP Ports if they aren’t open already. Port forwarding is not that difficult to do and you should be able to do it without anyone’s help.
- 80 (normally open anyway for web)
and following UDP Range:
There are some free sites and tools on the internet which will help you forward ports using an automated process and support most common routers in the market. Google is your friend, there.
Once you have done the above you will be good to go. It worked for me.
Let us know if it works for you or if you run into any problems.